VENDOR TERMS & CONDITIONS
For Distributors, Resellers, Stockists & Marketplace Partners
Effective Date: 29 October 2026
Version: 1.0
Company: House of Toro (Pty) Ltd
Trading Name: House of Toro
Business Address: 52 Ferreira Close, Birchleigh, Kempton Park, Gauteng, South Africa
Email: hello@houseoftoro.co.za
1. Introduction
Welcome to House of Toro.
At House of Toro, we believe that exceptional business relationships are built on trust, professionalism and shared ambition.
These Vendor Terms & Conditions (“Terms”) govern the relationship between House of Toro (Pty) Ltd (“House of Toro”, “we”, “us” or “our”) and individuals or businesses applying to become, or operating as, approved vendors, distributors, resellers, stockists or marketplace partners (“Vendor”, “Distributor”, “Partner” or “you”).
Our distributor and marketplace programmes provide approved businesses with opportunities to purchase and sell genuine House of Toro fragrances, access applicable wholesale pricing and participate in our marketplace where authorised.
These Terms outline the responsibilities, obligations and conditions applicable to these relationships.
They must be read together with the House of Toro Service Level Agreement (SLA), Privacy Policy and any applicable written commercial arrangements.
2. Acceptance of Terms
2.1 Electronic Acceptance
By completing and submitting a vendor, distributor, reseller or partner application through the House of Toro website and affirmatively confirming acceptance, you acknowledge and agree that:
a. You have been provided with an opportunity to read, review and save these Terms and the House of Toro Service Level Agreement.
b. You accept and agree to be bound by both agreements, subject to applicable law.
c. The information submitted in your application is accurate and complete to the best of your knowledge.
d. You are at least 18 years old and legally capable of entering into an agreement.
e. Where you apply on behalf of a business, you have the necessary authority to accept these Terms on its behalf.
f. You understand that application submission does not guarantee approval as a House of Toro vendor.
2.2 Agreement Formation
Your affirmative acceptance, followed by successful electronic submission of your application, constitutes acceptance of these Terms and the SLA.
Obligations relating to the application process apply upon acceptance. Obligations relating to approved vendor activities become applicable when the relevant vendor relationship or service is activated.
Individual purchase orders and additional marketplace services remain subject to their applicable acceptance and commercial conditions.
2.3 Electronic Records
House of Toro may maintain electronic records of agreement acceptance, including the applicant’s identity, submission date and time, agreement versions and relevant technical information.
Electronic acceptance is intended to establish the contractual relationship without a separate handwritten signature, where permitted by law.
3. Vendor Registration and Approval
3.1 Registration Requirements
All prospective vendors must complete the applicable registration process and provide accurate business and contact information.
This may include:
- Full name and surname.
- Business or trading name.
- Email address.
- Contact number.
- Physical or trading address.
- Relevant business registration information.
- Information necessary to verify the application.
3.2 Application Assessment
House of Toro reserves the right to assess vendor applications and approve or decline applications at its discretion, subject to applicable law.
Additional information or supporting documentation may be requested where reasonably necessary.
3.3 Approval Status
Submission of an application does not automatically grant wholesale pricing privileges, marketplace access or permission to represent House of Toro as an approved distributor.
An applicant becomes an approved vendor only after receiving confirmation from House of Toro.
3.4 Accuracy of Information
Vendors must ensure that registration information remains accurate and notify House of Toro of material changes.
Providing materially false or misleading information may result in an application being declined or an existing vendor account being suspended or terminated.
4. Independent Business Relationship
4.1. Approved vendors operate as independent businesses.
4.2. Vendor approval does not establish an employment, franchise, legal partnership, joint venture or agency relationship with House of Toro.
4.3. Vendors are responsible for managing their own businesses, operating expenses, taxes, employees, retail operations and applicable legal requirements.
4.4. Vendors may not enter into agreements, incur obligations or make commitments on behalf of House of Toro without express written authorisation.
4.5. Unless separately agreed in writing, vendor approval does not grant exclusive distribution rights or exclusive trading territories.
5. Wholesale Product Orders
5.1 Approved Ordering Channels
Wholesale orders must be submitted through House of Toro’s approved ordering channels.
5.2 Minimum Order Quantities
Minimum order quantities (MOQs) may apply.
Applicable MOQs will be communicated to vendors before orders are confirmed.
5.3 Order Accuracy
Vendors are responsible for verifying product names, variants, quantities, prices and delivery information before confirming an order.
5.4 Product Availability
All orders are subject to stock availability and acceptance by House of Toro.
A product appearing as available on the website does not guarantee its availability when an order is processed.
5.5 Order Confirmation
Submission of an order does not constitute acceptance.
An order becomes confirmed when House of Toro communicates its acceptance through an approved ordering channel.
5.6 Order Changes
Requests to modify or cancel confirmed orders will be assessed individually.
House of Toro may decline a change or cancellation where an order has already been prepared, dispatched or otherwise committed, subject to applicable law.
6. Wholesale Pricing and Payment
6.1 Wholesale Prices
Approved vendors may receive access to wholesale pricing applicable to their vendor arrangement.
Prices may vary according to product, order quantity, agreed discounts or other disclosed commercial terms.
6.2 Payment Terms
Unless otherwise agreed in writing, wholesale orders must be paid in full before processing.
6.3 Payment Confirmation
Orders will only be processed and dispatched after the required payment has cleared.
6.4 Applicable Charges
Any applicable delivery fees, taxes or additional charges will be disclosed before an order is finalised.
6.5 Wholesale Price Changes
House of Toro reserves the right to revise wholesale prices by providing reasonable notice.
Confirmed and paid orders will not be repriced unless otherwise agreed or required by law.
6.6 Vendor Expenses
Vendors remain responsible for their own business expenses, marketing costs, taxes and other operational obligations.
7. Retail Pricing and Marketing
7.1 Retail Pricing
House of Toro may provide recommended retail prices to assist vendors with product positioning and pricing decisions.
These recommended prices are non-binding.
Independent vendors remain responsible for determining their own resale prices in accordance with applicable competition and consumer protection laws.
7.2 Approved Marketing Materials
House of Toro may provide authorised product photographs, descriptions, logos and promotional materials.
Such materials may only be used to promote genuine House of Toro products within the scope of the vendor’s authorisation.
7.3 Advertising Standards
Vendors must ensure that marketing and advertising are truthful, accurate and compliant with applicable law.
Vendors may not make misleading or unsubstantiated claims regarding:
- Product authenticity.
- Fragrance ingredients.
- Fragrance concentration.
- Longevity or performance.
- Product origin.
- Health or therapeutic benefits.
- Product availability.
- Affiliation with third-party fragrance brands.
7.4 Brand Representation
Vendors must not misrepresent themselves as the owner, manufacturer or authorised representative of House of Toro beyond the scope of their approved vendor status.
7.5 Promotional Campaigns
Any House of Toro promotional campaign participation must comply with the requirements communicated for that campaign.
Participation in promotional campaigns is not guaranteed by vendor approval.
8. Delivery and Collection
8.1 Delivery Arrangements
House of Toro will communicate applicable delivery options and charges before an order is finalised.
8.2 Delivery Estimates
Estimated delivery timelines are not guaranteed and may be affected by:
- Stock availability.
- Order volumes.
- Payment clearance.
- Courier delays.
- Delivery location.
- Public holidays.
- Circumstances beyond reasonable control.
8.3 Delivery Information
Vendors must provide accurate delivery addresses, contact numbers and other necessary delivery information.
8.4 Receipt and Inspection
Vendors are responsible for inspecting orders promptly upon receipt.
Missing, incorrect or visibly damaged items must be reported to House of Toro within 48 hours of delivery, together with photographs and relevant order information.
This requirement does not limit any statutory rights or remedies that may apply.
8.5 Collection
Where collection is offered, applicable collection instructions and arrangements will be communicated to the vendor.
9. Product Quality, Storage and Handling
House of Toro products must be handled in a manner that preserves their quality, appearance and integrity.
Vendors must:
9.1. Store fragrances according to any instructions supplied.
9.2. Protect products from excessive heat, direct sunlight and unsuitable storage conditions.
9.3. Maintain appropriate stock-handling and display standards.
9.4. Avoid selling products known to be damaged, altered or unsuitable for their intended use.
9.5. Not dilute, refill, repackage, relabel or otherwise alter House of Toro products without prior written authorisation.
9.6. Not remove or alter product identification, batch information or other required labels without authorisation.
9.7. Promptly report suspected product defects or quality concerns.
House of Toro may investigate product-quality complaints and request supporting information where reasonably necessary.
10. Marketplace Participation
10.1 Marketplace Access
Approved vendors may be granted access to the House of Toro marketplace according to their vendor status and applicable commercial arrangements.
Vendor approval does not automatically grant access to every marketplace feature.
10.2 Vendor Dashboard
Where available, vendors may use the marketplace dashboard to manage authorised activities, including:
- Product listings.
- Product information.
- Inventory.
- Customer orders.
- Sales records.
- Transaction information.
- Account details.
Available features may differ according to the vendor’s permissions and the platform’s functionality.
10.3 Product Listings
Vendors must ensure that product listings are accurate, complete and appropriately maintained.
Only authorised products may be listed.
House of Toro may review, reject, remove or suspend listings that breach these Terms, applicable marketplace policies or relevant laws.
10.4 Inventory Management
Vendors are responsible for maintaining accurate stock information for products under their control.
Vendors must not knowingly advertise unavailable stock as ready for immediate fulfilment.
10.5 Order Management
Vendors must monitor relevant marketplace notifications and manage orders according to their assigned responsibilities.
10.6 Customer Fulfilment
Where a vendor is responsible for fulfilment, the vendor must process and deliver orders in accordance with the terms communicated to customers and applicable law.
Where House of Toro has agreed to fulfil orders on a vendor’s behalf, the relevant arrangements must be confirmed separately.
10.7 Platform Availability
House of Toro will make reasonable efforts to maintain the functionality and security of its marketplace.
Temporary interruptions may occur due to scheduled maintenance, technical problems or third-party service disruptions.
10.8 No Guaranteed Sales
Marketplace participation does not guarantee customer traffic, product visibility, sales volumes, revenue or profitability.
11. Marketplace Fees, Commissions and Settlements
11.1. Any applicable marketplace commission, transaction fee, subscription charge or other platform fee will be disclosed through a separate commercial schedule or applicable service agreement.
11.2. Where marketplace payouts apply, the payment arrangements and settlement periods will be communicated before the relevant service is activated.
11.3. Vendors remain responsible for their own financial and tax obligations.
11.4. House of Toro may deduct fees or other amounts from vendor settlements only where such deductions have been lawfully agreed or otherwise authorised.
11.5. Wholesale purchasing terms and marketplace payout arrangements are separate unless expressly agreed otherwise.
11.6. No fixed commission rate or payout schedule is established by these Terms alone.
12. Vendor Responsibilities and Professional Conduct
Vendors must conduct their business activities ethically, honestly and professionally.
Vendors agree to:
12.1. Comply with applicable laws and regulations.
12.2. Maintain accurate business, product and customer information.
12.3. Provide professional customer service.
12.4. Fulfil accepted orders in accordance with applicable obligations.
12.5. Avoid fraudulent, deceptive or misleading conduct.
12.6. Protect customer and confidential business information.
12.7. Respect House of Toro’s intellectual property rights.
12.8. Cooperate with reasonable investigations into complaints or suspected misconduct.
12.9. Avoid conduct that materially damages the integrity, safety or reputation of the House of Toro marketplace.
Vendors must not engage in counterfeit sales or knowingly misrepresent the origin or authenticity of any product.
13. Customer Service and Complaints
13.1 Professional Service
Vendors must communicate with customers respectfully and provide accurate information about products, prices, fulfilment and delivery.
13.2 Customer Enquiries
Where vendors manage customer orders, they must respond to enquiries and complaints within reasonable periods and in accordance with the applicable Service Level Agreement.
13.3 Complaint Escalation
Customer complaints involving suspected fraud, product authenticity, serious quality concerns or other material marketplace issues must be escalated to House of Toro where relevant.
13.4 Customer Rights
Vendors must comply with applicable South African consumer protection legislation.
Nothing in these Terms removes mandatory customer rights or remedies.
14. Returns, Exchanges and Refunds
14.1 Wholesale Orders Placed in Error
Products ordered incorrectly by a vendor are not automatically eligible for return or exchange.
Discretionary returns or exchanges require prior written approval from House of Toro, except where applicable law provides otherwise.
14.2 Defective or Incorrect Products
Products reported as defective, damaged or incorrectly supplied will be assessed.
Where warranted, House of Toro will provide an appropriate remedy in accordance with applicable contractual obligations and law.
14.3 Return Conditions
Returned products must not have been improperly stored, altered or tampered with, except where handling or inspection was reasonably necessary to identify a defect.
14.4 Customer Returns
Where vendors sell directly to consumers, they must comply with applicable consumer protection requirements and the relevant marketplace return and refund policies.
14.5 Statutory Protections
Nothing in this section excludes or restricts mandatory rights under applicable South African law, including the Consumer Protection Act where applicable.
15. Intellectual Property and Brand Protection
15.1. All House of Toro trademarks, logos, designs, product imagery and other brand materials remain the property of their respective rights holders.
15.2. Approved vendors receive limited, non-exclusive and revocable permission to use authorised brand materials solely for the lawful marketing and sale of genuine House of Toro products.
15.3. Vendors may not register House of Toro trademarks, social media usernames, domain names or confusingly similar branding in their own names without written authorisation.
15.4. Vendors may not reproduce, alter or commercially exploit brand materials outside the scope of their approval.
15.5. Vendor approval does not transfer ownership of any intellectual property.
15.6. Permission to use House of Toro branding may be withdrawn when the vendor relationship is terminated or where continued use would breach these Terms.
16. Confidentiality
Vendors may receive access to commercially sensitive information.
This may include:
- Wholesale price lists.
- Supplier information.
- Commercial arrangements.
- Marketplace operational information.
- Non-public business documents.
- Confidential customer or transaction information.
Vendors must protect confidential information against unauthorised access, use or disclosure.
Confidential information may not be disclosed to third parties without permission, except where required by law or otherwise lawfully authorised.
Confidentiality obligations continue after termination for as long as the relevant information remains confidential and legally protectable.
17. Data Protection and Privacy
House of Toro and approved vendors must process personal information in accordance with applicable South African data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
17.1 Customer Information
Customer information accessed through the marketplace may only be used for authorised and lawful purposes.
These may include processing orders, arranging deliveries and providing relevant customer support.
17.2 Unauthorised Use
Vendors may not unlawfully sell, disclose, share or misuse customer personal information.
Access to marketplace customer details does not automatically authorise vendors to use those details for independent marketing campaigns.
17.3 Information Security
Vendors must implement reasonable measures to protect personal information from unauthorised access, loss, misuse or disclosure.
17.4 Security Incidents
Suspected or confirmed unauthorised access to marketplace or customer information must be reported promptly to House of Toro.
The parties must cooperate in addressing relevant incidents and meeting their applicable legal obligations.
17.5 Independent Processing Responsibilities
Where a vendor independently determines how and why personal information is processed, that vendor remains responsible for complying with its own applicable POPIA obligations.
Where a vendor processes personal information on behalf of House of Toro, additional processing and security arrangements may be required.
17.6 Privacy Policy
Further information regarding House of Toro’s processing of personal information is available in the House of Toro Privacy Policy.
Information Officer: Toro Modise
Email: hello@houseoftoro.co.za
18. Support Services and Operating Hours
House of Toro provides vendor, distributor, wholesale ordering and marketplace support during the following operating hours.
Monday – Friday: 09:00 – 16:00
Saturday: 10:00 – 14:00
Sunday: Closed
South African Public Holidays: Closed
All times are South African Standard Time (SAST, UTC+2).
Support Email: hello@houseoftoro.co.za
Support requests submitted outside operating hours will ordinarily be reviewed when support services resume.
Service responsibilities and applicable response standards are governed by the House of Toro Service Level Agreement.
19. Suspension and Termination
19.1 Suspension
House of Toro may temporarily suspend vendor privileges or marketplace access where reasonably necessary to address a material breach, suspected fraud, serious security concern or legitimate risk to customers or the brand.
19.2 Termination
House of Toro may terminate a vendor relationship for reasons including:
- Material breach of these Terms.
- Fraudulent activity.
- Repeated serious misconduct.
- Unauthorised product sales.
- Misuse of intellectual property.
- Serious breaches of customer-data protection obligations.
- Conduct creating a legitimate and material risk to the business or marketplace.
19.3 Notice and Opportunity to Remedy
Where appropriate, the vendor will receive written notice and a reasonable opportunity to remedy the breach.
Immediate protective action may be taken where reasonably necessary to prevent serious harm or unlawful conduct, subject to applicable law.
19.4 Effect of Termination
Following termination:
a. Marketplace access and vendor privileges may be withdrawn.
b. Unauthorised use of House of Toro brand materials must cease.
c. Outstanding lawful financial obligations remain payable.
d. Pending transactions must be handled according to applicable contractual and legal requirements.
e. Rights and obligations accrued before termination remain enforceable.
20. Limitation of Liability
20.1. House of Toro will take reasonable steps to supply products that meet agreed specifications and to provide services with appropriate care.
20.2. House of Toro does not guarantee any vendor a particular level of sales, profit, revenue, customer traffic or business growth.
20.3. Vendors remain responsible for their own business decisions, expenses and operational performance.
20.4. Neither party will be responsible for delays caused by circumstances genuinely beyond its reasonable control, to the extent permitted by law.
20.5. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
20.6. Any additional contractual liability limitations must be expressly agreed and remain subject to applicable statutory protections.
21. Changes to These Terms
21.1. House of Toro may update these Terms from time to time to reflect changes in its operations, marketplace services or legal obligations.
21.2. Material changes will be communicated to affected vendors within a reasonable period.
21.3. Updates will apply prospectively in accordance with applicable law and existing contractual commitments.
21.4. Where renewed acceptance is required, vendors may be asked to review and electronically accept the revised Terms.
21.5. The latest effective date and version number will be displayed on the website.
22. Relationship With Other Agreements
These Terms must be read together with the House of Toro:
- Service Level Agreement (SLA).
- Privacy Policy.
- Approved wholesale pricing schedules.
- Confirmed purchase orders.
- Applicable marketplace commission and settlement schedules.
- Additional written commercial agreements.
These Terms govern the broader commercial vendor relationship.
The SLA establishes operational responsibilities and service standards.
Where a separately accepted commercial schedule contains specific terms relating to a particular service, those terms will apply to that service to the extent lawfully agreed.
Mandatory statutory rights and protections take precedence over conflicting contractual provisions.
23. Dispute Resolution
23.1. Vendors are encouraged to report contractual or operational disputes to House of Toro through the designated support channel.
23.2. Complaints should contain sufficient information to allow reasonable investigation.
23.3. House of Toro will review relevant concerns and may request supporting documentation.
23.4. Where a dispute cannot be resolved through ordinary support channels, it may be escalated internally.
23.5. The parties may agree to mediation or another lawful dispute resolution process.
23.6. Nothing in these Terms prevents either party from exercising statutory rights or seeking relief through an appropriate court or regulator.
24. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Relevant legislation may include, where applicable:
- Consumer Protection Act 68 of 2008.
- Electronic Communications and Transactions Act 25 of 2002.
- Protection of Personal Information Act 4 of 2013.
- Competition Act 89 of 1998.
- Other applicable South African commercial and consumer protection laws.
25. Electronic Acceptance and Final Acknowledgement
By affirmatively accepting these Terms and submitting your vendor, distributor or partner application through the House of Toro website, you confirm that:
- You have read and understood these Vendor Terms & Conditions.
- You have read and understood the House of Toro Service Level Agreement.
- You accept both agreements electronically.
- You confirm that the information submitted in your application is accurate.
- You understand that submitting an application does not guarantee vendor approval or marketplace access.
- You agree to comply with the applicable obligations if your vendor application is approved.
Your electronic acceptance may be recorded and retained by House of Toro in accordance with its Privacy Policy and applicable law.
26. Contact Information
HOUSE OF TORO (PTY) LTD
52 Ferreira Close
Birchleigh, Kempton Park
Gauteng, South Africa
Email: hello@houseoftoro.co.za
Information Officer: Toro Modise
Support Hours:
Monday – Friday: 09:00 – 16:00
Saturday: 10:00 – 14:00
Sunday & Public Holidays: Closed
Effective Date: 29 October 2026
Version: 1.0
HOUSE OF TORO
A Signature of Luxury. An Expression of You.
Presence, Bottled.
